Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange. Due to the nature of our business with finance settlements as well all costs incurred for deliveries, Repo Copier SA does not offer cash refunds.
If we are notified that a product is received damaged or defective on arrival within three (3) days of delivery, return ground shipping will be provided at Repo Copier's expense.
If we are notified that a product suffers from a hardware issue after three (3) days but within thirty (30) days of delivery, return shipping is the customer's responsibility.
A replacement product of the same specifications (if possible) will be shipped at no additional charge within three (3) business days of receipt and inspection.
The replacement product assumes the remainder of any existing warranty or thirty (30) days from delivery, whichever is greater.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the packaging that it arrived in. (Strapped securely on pallet)
Exchanges (if applicable)
We only replace items if they are defective, not working or damaged. If you need to exchange it for the same item, send us an email at email@example.com in order to make the necessary arrangements to return the item back to our distribution hub nearest to your location.
Return ground shipping costs will not be provided at Repo Copier's expense for international deliveries. Please note that all shipments outside United States, South Africa, Spain & Australia may be subject to Import Duty / Tax / VAT which are levied once a shipment reaches your country.
As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be paid by the recipient of the parcel. Such charges are not included in the purchase price of a Repo Copier. We will not be responsible for the payment of any Import Duty / Tax / VAT under any circumstances.
We are not able to offer a refund for returned goods which are returned because the customer wishes to avoid paying any customs duties imposed. When ordering from Repo Copier SA you agree to pay any Import Duty / Tax / VAT which may be imposed by your country's government.
If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.
Customs policies vary widely from country to country and customs duties are not always applied. Each country has its own rules for determining whether Import Duty / Tax / VAT will apply. Some countries only charge customs duties if the parcel has a value over a certain amount.
Based on your country's customs rules, it is possible that your parcel will fall below that threshold level. Therefore we ask that you contact your local customs/import/mail departments for rates before you place an order to avoid any surprises.
We cannot guarantee that items will not be subject to random checks and cause associated delays and charges. Repo Copier SA is not responsible for any delays caused by destination customs clearance processes. Depending on where you live, the time it may take for your product to reach you may vary.